Program Management & Technical Services


Technical & Advisory Assistance

  • Collect, verify & enter data into customer databases
  • Identify & correct database entry errors
  • Prepare issue papers identifying problematic concepts & issues
  • Manage customer surveys
  • Identify best practices in the conduct of investigations & preparation of investigative reports
  • Conduct industry research & prepare economic analyses
  • Conduct product recall effectiveness checks

 


Training & Facilitation

  • Human Resources & Leadership Training Assistance
  • Personnel Management
  • Career Opportunity Training Agreement (COTA)
  • Supervisory & Supervisory Investigation protocol
  • Consumer Safety
  • SharePoint, Smartboard & Special Processes

 


Hotline/Tier 1 Help Desk Support

  • Ensure incoming calls answered & resolved in timely manner
  • Provide hotline support
  • Provide prompt and accurate responses to¬† telephone inquiries
  • Provide program information
  • Provide information regarding the status of cases
  • Assist in resolving difficulties/troubleshoot issues
  • Escalate caller issues
  • Maintain call logs, call information, and issue resolution logs